📄 Return and Refund Policy – Zoomycart.com
Effective Date: [26th June 2025]
At Zoomycart.com, your satisfaction is our priority. We offer a transparent return and refund process based on our supplier Ali Express’s policy.
🔄 Return Eligibility:
- You may request a return within 10 days of receiving your item
- The product must be unused, in original condition, and in original packaging
- Returns must be approved before being sent back
📦 Non-Returnable Items:
- Personal use items (e.g., underwear, beauty tools)
- Final sale or clearance items
💰 Refund Conditions:
- If the product arrives damaged, defective, or incorrect, you are eligible for a 100% refund or replacement
- If your order is lost in transit, we will offer a full refund
- Refunds are processed to your original payment method within 5–10 business days
🚫 No Refund If:
- Product is returned without approval
- Wrong shipping address provided by customer
📩 To Start a Return:
Email us at support@zoomycart.com with your:
- Order ID
- Reason for return
- Photo evidence (if applicable)